Easy Shipping


Easy ordering and shipping

1. How can I order something on the Barco Webshop 

If you complete the steps below, your purchase becomes final.

  1. To purchase a product, you add it to your shopping basket
  2. Submit your contact details
  3. Next you choose your preferred way of delivery.
  4. Double-check if data filled in are correct
  5. Finish the order, it will be confirmed via email.

2. Can I choose between express and standard delivery?

No, only standard delivery is available. If you need an express option, please contact us via the contact page

If you have a specific deadline for your goods - we do though recommend you to mention the deadline in the remarks. Our logistic department can anticipate, which will avoid disappointment.

3. Can I ship outside the EU?  

Shipments outside the EU or to certain islands are possible. Upfront we need to check which documents are necessary and it may be subject to a surcharge. The approval of the extra costs will be communicated and should be approved before shipment. All deliveries are being sent DDU (Delivery Duty Unpaid). Local customs taxes and/or import duties which may apply thus will be charged to the recipient.

4. Was my order successful, although I haven't received an order confirmation?

Normally you always receive an order confirmation on the e-mail address linked to your account. Not receiving an order confirmation can mean your payment wasn’t successful or maybe you received the e-mail in your spam mailbox. If both options above aren’t the case, please contact our after sales team via the contact page.

5. Can I still change something in my order once placed it?

No. To protect the data of your order, it’s not possible to adapt your order once the order confirmation has been sent. Via the contact page you might cancel the complete order as long as it hasn’t been shipped yet. If already shipped, you can send it back, or refuse the delivery.

6. When will I receive my order?

When a good is in stock it will be delivered to an EU delivery address within a period of 2 weeks. If a good is not in stock, we will propose a similar item or inform you on the new delivery date.

If you ordered an item with an extra personalisation, the delivery time of your whole order will be extended. In general, the goods will be sent 3 weeks after your approval on the digital print proof, which you will receive from us by e-mail.

7. Can I track my order?

When your order is shipped, you will receive an e-mail with a tracking link to follow the status of your order. If you have not received a shipment e-mail, you can contact our after sales team via the contact page for a tracking link.

8. Not (every)thing received? 

Please contact our after sales team via the contact page. Together with our logistic department they will further investigate the transport process.

10. My delivered goods are not correct/ damaged during transport? 

If the delivered goods were damaged during transport, do not correspond to the goods mentioned on the delivery note or do not correspond to the goods you ordered, please report this as quickly as possible and in any case on the day of delivery itself via the contact page. Subsequently, you have to send the goods back within 10 calendar days after delivery using the return form and in the original packaging. Otherwise the goods are deemed to have been accepted on delivery.